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iPhone GPS troubleshooting  

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Anders
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What can go wrong?  
 
There are many issues that may occur if your GPS is not working properly. This can result in Mileage Book not recording the distance or the addresses you drive from and to.
Some of the most common issues are listed below: 
  • No GPS signals  
  • The GPS does not update your location 
  • The GPS indicates the wrong location
  • The compass on your mobile shows the wrong direction
  • Apps can not find your location  
What can you do? 
 
There are several solutions you can attempt to solve your GPS problem, and here is a list of the most common causes of GPS problems. Please follow the solutions below in the order they are listed.
  • Check if your location services is set up correctly

One of the most common problems is that Mileage Book is not allowed to use the phone's location and the GPS signal. To allow this, please follow these steps:

  1. Go to Settings 
  2. Continue to Privacy 
  3. Select Location Services 
  4. Then find Mileage Book and change it to Always 
    Final_-__ENG.png
  • Restart the phone

A simple restart of the phone can solve many of the problems that may occur on the phone. 

  • Make sure you have the latest iOS version installed

Apple regularly publishes new updates to their devices. With these new software updates, there are changes to the phone itself. The implementation of these changes can affect the behavior of various applications.
If your phone stays on an older iOS version, it is possible that you will continue to experience complications with your apps, such as Mileage Book.
It is therefore important that you keep your phone up to date by always having the latest iOS version installed.

Click here for a guide on how to install the latest IOS version.

  • Make sure you have the latest app version installed

Like Apple, Mileage Book also periodically releases app updates. These updates contains new features and bug fixes, which is why it is important to keep the app up to date. 

Please see Automatic app updates - iPhone

  • Make sure you have a working signal 
It's important that you have an established internet connection for your GPS to work. Interference with the signal may result in poor internet signal, leaving you with either an inaccurate GPS or, worst case scenario, no GPS signal at all. If you are in a building where the signal cannot get through, you will need to leave the building to restore the signal. Mileage Book will use gap detection to detect inacurate coordinates if you drive through a tunnel, however beware that these may occationally be flawed.
  • Restart your location service 
In some cases, a simple restart of the location service can solve the problem. To do this, follow these steps: 
  1. Go to Settings 
  2. Continue to Privacy
  3. Select Location Services 
  4. Turn off Location Services, wait 10 seconds, then turn it on again. 

You can also choose to switch Airplane mode on and off, from the control center. This will turn off all your wireless connections and restart them when you turn it off again. 

  • Reset all your location and network data
If none of the previously mentioned methods worked, you may have a problem with your device's location or network information. 
These issues can affect both your GPS and your cellular network connection. 
To solve this problem, you need to reset your network data. 
To do this, follow these steps: 
  1. Go to Settings 
  2. Select General 
  3. Press Reset 
  4. Now Reset Network Settings and Reset Location & Privacy 

 
NB: After you have reset your data, you will need to reconnect to your WiFi manually.  
 
If none of the above should resolve the issue, please contact support@mileagebook.com or +45 70 25 11 00
 
 
 

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