Available to subscription: Fleet Management
User role: Employee and Fleetmanager
Here you find answers to the most common questions about keyless. See how keyless is used day to day in Fleet - How to use keyless in your daily work.
General
Can all cars get keyless?
No. Keyless is only supported in cars where the manufacturer supports it, and where it is possible to install Mileage Book's special tracker units. Contact Mileage Book with the cars' brand, model and year to find out whether they are supported. See Fleet - Keyless locking and unlocking: introduction.
Can keyless be used without booking?
Yes. Keyless can be used both with and without booking. If you use booking, the employee must have booked the car before it can be unlocked. If you do not use booking, the employee sees the cars in the app that the fleet manager has given them access to, and can unlock them directly.
Where should the key be?
The key stays in the car, e.g. in the glove compartment. If it is a smart key, it must be in the car for you to unlock with the app. If it is a different type of key, it may be possible to unlock with the app without the key nearby.
Lock and unlock
The car does not unlock. What do I do?
The first time, the car must be unlocked with the key and locked with the app before the app can control the lock. Then go to the car, select Car key in the app, and unlock via the Bluetooth view. You can also unlock via the SMS view and wait up to 2 minutes for the car to unlock. Do not click around in the app while you wait.
I cannot see any cars to unlock.
The Bluetooth signal only reaches a few meters, so you must stand close to the car. If you use booking, you must have booked the car before it is shown in the app. If you do not use booking, only the cars your fleet manager has given you access to are shown. Restart the app, and check that Bluetooth is turned on on your phone.
How do I know whether the car is locked?
Try the door, as you would with a car without keyless. Mileage Book does not show the live status of the car's central locking.
The side mirrors do not fold out when I unlock with the app.
That is correct. The app only controls the locking mechanism itself.
I forgot to lock the car. Does it lock automatically?
No. The car stays unlocked until you lock it with the app or the key, unless the car itself has automatic locking. If the car has locked automatically, it must be unlocked with the key and locked with the app before keyless can be used again.
I unlocked the car but did not open the door in time.
Depending on the car brand, the car may have deadlocked and can then only be unlocked with the key. Then lock the car with the app, so keyless works again.
Problems
Can I unlock with the key if the app does not work or my phone has run out of power?
Yes, the key can always override the central locking. You can get into the car, but the car cannot drive until the fleet manager turns off the immobiliser.
I have lost the key and cannot unlock.
If it is a smart key, the key must be near the car for you to unlock with the app. If the key is lost or left somewhere else, the car cannot be unlocked. Contact your fleet manager.
How does the fleet manager help?
The fleet manager can unlock the car, lock it and turn off the immobiliser on the web. See Fleet - Keyless locking and unlocking: introduction.
Workshop
The car is going to the workshop. What do I do?
It depends on whether the workshop is internal or external. An internal workshop that knows keyless can unlock the car with the app in the same way as the employees, and while they work on the car, they can use the key, which overrides the app's locking. If the car is going to an external workshop, you must leave the car locked with the key and make sure the workshop has access to the key. Otherwise you risk a bill for a wasted visit. See Fleet - The car is going to the workshop - what do I do with keyless?, which can be printed and given to the workshop.