This FAQ helps you troubleshoot problems related to GPS signal, GPS tracker, vehicle tracking, and missing or incorrect trip registration in Mileage Book.
1. Why are trips missing in my Mileage Book logbook?
If you are missing trips in your logbook, there may be several reasons.
First, check the following:
- Whether the trips are registered on another vehicle in Mileage Book
- Whether a date filter is limiting what you can see
- Whether the trip was registered with an incorrect year
Set the date filter far into the future to make sure all trips are visible.
You can also check when your tracker last sent data to Mileage Book.
Go to:
System Settings → Tracking Devices
If the tracker has not sent data recently, it may be due to SIM card or network issues.
2. What should I do if my GPS tracker is not registering trips?
If your GPS tracker is not registering trips, check the following:
- The device is blinking or showing a green light
- The tracker is properly installed in the vehicle
- The device is receiving power
If the device does not show a green light, it most likely is not receiving power and therefore cannot register trips.
3. How do I check if my tracker is correctly registered in Mileage Book?
Each GPS tracker has a unique IMEI number that must be registered to the correct vehicle in Mileage Book.
You can verify this by logging in to www.mileagebook.dk and navigating to one of the following sections:
System Settings → Tracking Devices
or
User Settings → Vehicles
Make sure the tracker’s IMEI number matches the device installed in the vehicle.
4. Why are my trips registered as one long trip?
If several trips are recorded as one continuous trip, it may be due to incorrect tracker configuration or a technical issue.
Contact Mileage Book support and provide examples of trips that were recorded incorrectly.
Support can update the tracker’s software and send a new configuration to the device.
5. Why does my route show a straight line on the map?
If your route appears as a straight line between two points, it usually means the GPS tracker temporarily lost signal.
This can happen when driving in areas where GPS signals are weak or unavailable, such as:
Tunnels
Underground parking garages
Very remote areas with poor GPS coverage
Dense urban areas with tall buildings
When the GPS tracker loses signal, it cannot record location points during that period. Once the signal returns, the system connects the last known location with the next recorded location, which results in a straight line on the map.
This does not affect the trip registration itself, but the route shown on the map may appear less accurate during the period where GPS signal was unavailable.
If this happens frequently outside of tunnels or remote areas, you can contact Mileage Book support for further troubleshooting.
6. Why is my tracker registering many short trips?
If your logbook shows many short trips, this may be caused by an incorrect tracker configuration or a technical issue.
Contact Mileage Book support and provide examples of the trips so the device configuration can be adjusted.
7. What should I do if my GPS tracker does not show a green light?
If the device does not show or blink a green light, the tracker is not receiving power.
Make sure the device is correctly installed and connected to the vehicle’s power supply. Without power, the GPS tracker cannot register trips or send data to Mileage Book.
8. Why did my tracker stop working after a trip abroad?
If your tracker stopped working after a trip abroad, it may be because the device became locked onto a foreign mobile network or the SIM card was blocked.
You can try the following solution:
- Remove the tracker from the vehicle
- Leave it without power for at least 12 hours
- Install it back in the vehicle
It may take up to half a day before the tracker returns to normal operation.
9. What should I do if my car shows an error after installing the tracker?
If your vehicle shows an error after installing a Mileage Book tracker, you should contact Mileage Book support before taking the vehicle to a mechanic.
Support can check whether the tracker software is compatible with your vehicle and whether the configuration is correct.
This is especially relevant for electric vehicles and certain Chinese car brands, where a special tracker configuration may be required.
10. How do I contact Mileage Book support?
If the issue continues after troubleshooting, you can contact Mileage Book support.
Email: support@mileagebook.com
Phone: +45 70 25 11 00
Support can assist with troubleshooting GPS trackers, vehicle tracking, SIM cards, device configuration, and trip registration in Mileage Book.