Do you experience an error message in your app when you try to scan a sticker? or is there something else that causes issues when booking your pool car?. If so, we have collected some tips for you here so that you can get past it as fast as possible.
1. Update the Fleet App
This may be because you are on an old version of the app or that there is an error that we may have fixed for you. So it is always a good idea to go to Google Play or the App Store and check if you can download and update your Mileage Book Fleet app.
2. System administration
If the app is updated to the latest version and it still reports an error or gives a message that refers to the administration of the vehicle in the system, then the next thing to do is to contact the system administrator for Mileage Book in your company.
Here the administrator must:
- Check whether the sticker is connected to the car under Fleet vehicles > Pool cars
- Has the car been granted a license
- Is the car's status set to "Active in use"
3. If everything is set up correctly
If all of the above has been reviewed and everything is as it should be, there will be the following and final options:
- Update the user phone
- Uninstall and Reinstall the fleet app
- Contact Mileage Book with the following information:
- Send picture of sticker
- State phone type (Android or iPhone)
- Timestamp of when the sticker has been scanned.
- Full name of employee attempting to scan.
- eventually the telephone number of the employee if Mileage Book needs to contact the person directly.